Returns and Exchanges

Our vow to you. We don’t mind if you change your mind.

A wedding is a precious thing, and we handle with care.  We think it is a Bride’s Prerogative to change her mind, expect the impossible, and sweat the small stuff.

We make a vow to you, our customer, that what you say goes, and that we won’t tut or sigh if you change your mind.  We’ll even cheerfully refund your money on your order if you aren’t happy for any reason*.  This is the most important day of your life, and we are thrilled to be your partner in it.

 

Returns Queries: email discover@yarwood-white.com
 

How can I return my jewellery?

When you receive your jewellery if for any reason you are not completely satisfied, please return it to us within 7 days at:

 

Yarwood-White Ltd,

4 - Suffolk House

45-54 The Green

Wooburn Green, Bucks

HP10 0EU

including all original gift packaging and taking care to make sure the jewellery is adequately protected.  
 

Refunds or Exchanges

Please return the jewellery to us within 7 days of receipt stating whether you would like a refund or an exchange . Items received atfer 7 days will not be refunded. Postage for returns is at your own expense, but we recommend you send it recorded or special delivery. We will not be held responcible for items not received back to us. We will let you know when we have received the jewellery and you will receive an email confirmation for your refund within 28 days.  You will be charged postage for the replacement item at the appropriate cost. *Please note earrings are not returnable. Items received back in used condition will be returned to sender.
 
 

Faulty Goods

Please return the jewellery to us (or email first) explaining the fault.  If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by Royal Mail.All earrings are photographed before posting out.
 

Additional Options